Frequently Asked Questions
Everything you need to know about our intelligent apparel and services.
What makes Turms apparel 'intelligent'?
Our clothing is engineered with advanced nanotechnology that provides unique functional benefits such as anti-stain, anti-odor, and moisture-wicking properties, ensuring you stay fresh and clean all day.
How should I wash my Turms garments to maintain their technology?
To preserve the life of the functional treatments, we recommend machine washing in cold water with mild detergent. Avoid using fabric softeners or bleach, and tumble dry on low heat or air dry.
What is your return and exchange policy?
We offer a 15-day hassle-free return and exchange policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a refund.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days for domestic orders. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.