Returns & Exchanges

At Turms, we stand by our intelligent apparel and offer a hassle-free 15-day return and exchange policy for all unworn garments. If you are not completely satisfied with your purchase, we ensure a seamless process to get you the right fit or a full refund.

1

Initiate Request

Visit our online returns portal and enter your order ID and email address to select the items you wish to return or exchange.

2

Quality Check Preparation

Ensure the apparel is in its original condition with all anti-stain and anti-odor technology tags intact and the garment folded in its original packaging.

3

Schedule Pickup

Once your request is approved, a courier partner will be assigned to collect the package from your doorstep within 24-48 hours.

4

Refund or Exchange Processing

After our warehouse team verifies the item's integrity, your exchange will be shipped or a refund will be credited to your original payment method within 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing